One place for approved organisations to manage jobs
Premier’s client portal connects an organisation’s repair instructions with the associated quotations, appointments, updates and completion information. Each client organisation sees its own jobs. Account requests are reviewed before access becomes active.
If you just need to contact Premier, use our professional enquiry route or the public damage-report form. Neither requires a portal account.
See how a job moves forward
The walkthrough below is an illustration of the existing portal workflow. All examples are fictional. It is not a live job, a screenshot of customer data or a case study.
DEMO-001 · Example property
Report the damage and access details
- Category
- Water damage
- Client reference
- EXAMPLE-REF
- Next step
- Premier reviews the information
In the live portal, an approved client can raise a job with property details and add photographs or documents.
DEMO-001 · Example property
Review the proposed scope
Example scope: repair the affected ceiling area and redecorate the agreed surfaces after the cause is addressed and the area is ready.
The live quotation records its scope, price and terms. The authorised client can accept or decline it, with the decision retained against the job. This example is not a quotation or price indication.
DEMO-001 · Example property
Follow the appointment and updates
- Quotation accepted by the authorised client
- Appointment arranged with the access contact
- Client-visible progress update added
Approved clients can see appointments, comments and shared attachments for their organisation. Premier’s internal notes remain separate.
DEMO-001 · Example property
Keep the completion information
A completion record can identify the work carried out, the completion date and any additional work or follow-up. Client-visible photographs and documents remain attached to the job.
This fictional walkthrough does not represent a completed Premier project.
What the portal supports
- Client references alongside Premier job numbers.
- Property details, priorities and access information.
- Photographs and documents associated with a job.
- Quotations with recorded acceptance or decline.
- Appointments, job status and client-visible updates.
- Completion records and follow-up information.
Agree the required reporting arrangements with Premier when discussing the instruction. The portal records information provided during the work; it does not provide automatic site monitoring or insurer approval.
Privacy and access
The live portal requires an approved account for organisation job records. Internal notes and Premier-only attachments are kept separate from client-visible information. Only share information you are authorised to provide.
This public walkthrough runs entirely on the website and does not connect to customer records. Read our privacy information or discuss your organisation’s requirements.