Understand the next decision
After property damage, the repair, the insurance claim and access to the building may be handled by different people. These guides help you prepare useful questions, record what is known and discuss an agreed next step.
Start with the guide that fits your situation. If the property is unsafe or water is still escaping, deal with the immediate risk before gathering photographs or planning finishes.
Do I have to use my insurer’s contractor?
Questions to ask before choosing a contractor or agreeing a repair instruction.
What is trace and access on a home insurance policy?
Separate finding a concealed leak, reaching it, repairing the source and making good.
What to do in the first 24 hours after an escape of water
A calm starting point for safety, evidence, insurer notification and the repair enquiry.
How long do water damage repairs take?
Understand the stages that determine the programme and what can hold up repairs.
Cash settlement or a repair instruction?
Clarify scope, payment and responsibility before accepting a settlement or instructing work.
Drying, strip-out and when decoration can start
Why the condition of the materials matters before new finishes are installed.
A landlord’s guide after an escape of water
Coordinate the tenant, managing agent, insurer and repair contractor.
Discuss the property with Premier
For a repair enquiry in Rossendale or Greater Manchester, send the postcode, what happened, the affected rooms and any findings or authorised scope. Our service pages explain the work we take enquiries for; our repair process explains quotation and authorisation.
The guides do not determine whether an event is insured. Please confirm cover, limits and the proposed instruction with your insurer or loss adjuster.
Prepare for your repair enquiry
Bring a clearer record of the damage, responsibilities and work you want assessed.